bP
bill P
1 reviews | Active since Jun 2013
16 Jan 2025, 13:47
Standard bank : Taking customer service to s whole new low .
Standard bank customer care line ***is in serious need of overall and oversight. This morning I tried to call them with a query . 2 call were made , one was 10 minutes, the other was 15 minutes from a cell phone . No answer on both occasions. Imagine on hold for that length of time .Unacceptable. Please wake up and smell the coffee. Looks like u still on xmas leave . Show some urgency at least . SHOCKING .
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Standard Bank's replyOfficial
16 Jan 2025, 13:59Good day Bill,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jan 2025, 13:59
Official
Good day Bill,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***