CB
Carike B
1 reviews | Active since Jun 2016
25 Oct 2022, 14:10
Standard bank taking clients money for non existing touch up policy
Do not finance your car through VAF! I have been for a non existing touch up cover for years only to find out its non existing!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
25 Oct 2022, 14:12Hi Carike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Oct 2022, 14:12
Official
Hi Carike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
CB
Carike B's updateReviewer Update
25 Oct 2022, 14:23Been on the phone with the bankers for 3 hours (vaf contact centre) and either they cant hear me or they trf me to motorrite, the wrong department that cant pick up my policy and the banker cant tell me who is the underwriter. Had to call back many times. Only to find out the policy doesnt exist
CB
Carike B's update25 Oct 2022, 14:23
Reviewer Update
Been on the phone with the bankers for 3 hours (vaf contact centre) and either they cant hear me or they trf me to motorrite, the wrong department that cant pick up my policy and the banker cant tell me who is the underwriter. Had to call back many times. Only to find out the policy doesnt exist
Standard Bank's replyOfficial
25 Oct 2022, 14:27Hi Carike
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply25 Oct 2022, 14:27
Official
Hi Carike
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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CB
Carike B's updateReviewer Update
25 Oct 2022, 17:56I need you to tell me who the underwriters are because I want to put in a claim! If the cant tell me cancel the R95 standard touch up and reimburse me for the 2 years that I paid for a policy that doesnt exist
CB
Carike B's update25 Oct 2022, 17:56
Reviewer Update
I need you to tell me who the underwriters are because I want to put in a claim! If the cant tell me cancel the R95 standard touch up and reimburse me for the 2 years that I paid for a policy that doesnt exist
Standard Bank's replyOfficial
26 Oct 2022, 08:06Hello Carike
Thank you for getting back to us, our consultant will be reaching out to you to provide you with feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us, our consultant will be reaching out to you to provide you with feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Oct 2022, 08:06
Official
Hello Carike
Thank you for getting back to us, our consultant will be reaching out to you to provide you with feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us, our consultant will be reaching out to you to provide you with feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team