1 reviews | Active since Mar 2009
Standard bank takes money that doesn't belong to them
By chance today I check my account and noticed double debits from my account AND a weird service fee. I called Standard bank to query this and i'm told that there was a technical error. They have double debited some of my purchases and they will refund those amounts when they figure out this technical issue. Firstly, how dare you take money from my account and secondly, you make this mistake but I've received not 1 message to notify me about you taking money from my account that doesn't belong to you! All you leave me with is "we understand you are upset". What do i do now that you've taken the last money i have left for the month??
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We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
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Thank you for posting your comment.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear A
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear A
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***