Standard bank take the cake

i wrote a review 01/08/2024 on how *********** Standard bank is regarding FICA documents, i was threatened with my account being put on hold towards the end of July 2024 hence the review, i asked was it a mandatory thing with Standard bank that you have to FICA every three months (I`d took the necessary documents to my local branch in May 2024) , they rep**** and apologized for the mix up, no you don`t have to FICA every three months, guess what people, three months later almost to the day, i get another email telling me the same, we regret to inform you (me) that, has you have not responded to the email sent 120 days ago we will be suspending your account, with this sought of incompetence i don`t want a Standard bank account and i can guarantee i will be closing that account.