Standard Bank — Take Responsibility for an Account You Chose to Hand Over

I am extremely disappointed with Standard Bank’s handling of my Revolving Credit Plan (RCP) and its decision to hide behind Lynn & Main Attorneys rather than take responsibility for its own customer relationship.

My repeated request is simple: I want the prescription status of my RCP account confirmed in writing and, where the account has prescribed, I want my prescription letter.

Instead, Standard Bank has handed the matter to Lynn & Main Attorneys, who have repeatedly failed to respond to my emails and do not engage with complaints raised on HelloPeter.

And this is where the situation becomes particularly concerning.

Lynn & Main is an attorneys’ firm — it is not a bank operating under the same internal governance, customer-service standards and regulatory pressures as Standard Bank. Yet Standard Bank appears perfectly comfortable allowing its appointed attorneys to sit on a legitimate customer request indefinitely while the customer is left to chase them for answers.

I should not have to fight an external law firm to obtain an outcome on a Standard Bank account.

What makes this even more frustrating is that Standard Bank has already been able to recognise and prescribe another account where the last payment was made on the exact same day as the RCP account in question. So Standard Bank has demonstrated that it is capable of applying its prescription process to an account with the same relevant payment date, yet Lynn & Main is refusing to provide the corresponding prescription outcome for the RCP.

That inconsistency requires an explanation.

If Standard Bank believes the RCP has not prescribed, then I expect the bank to clearly explain the legal basis for that position in writing. If it has prescribed, then I expect the prescription letter to be issued without further delay.

What I will not accept is another response telling me to contact Lynn & Main.

My agreement was with Standard Bank. Standard Bank appointed Lynn & Main. Standard Bank handed the account to them. The fact that the bank outsourced the recovery/legal administration of the account does not mean it can outsource accountability.

I have already contacted Lynn & Main and they have failed to engage. Sending me back to an organisation that refuses to respond is not a resolution — it is simply passing the customer around while avoiding responsibility.

Standard Bank needs to take ownership of this matter, investigate the discrepancy between the two accounts, and provide me with a definitive written outcome.

Stop hiding behind Lynn & Main. You are the bank, you appointed them, and you remain responsible for dealing with your customer.