1 reviews | Active since Sept 2013
Standard Bank Tactical Acquisition team - Not tactical but sucks big time !!!!
We are in the process of accepting a Standard Bank home loan. We where contacted by Ndumiso Khanyile, Standard Bank Tactical Acquisition Team. He offered a preferential interest rate on our home loan if we switched our bank accounts from FNB to Standard Bank.
We sent 2 emails indicating we want to take him up on this offer. One week later and we are still waiting. To make things even worse is the fact that this person\department is not reachable via telephone.
The advertised *** number sounds like it’s forwarded to a mobile number as you get a mobile answering message when dealing it stating that the number is not currently available.
This is now causing a HUGE delay in our home loan being finalised and is extremely frustrating as this person and their department is not reachable
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre
Please note that my issue/escalation still hasn’t be resolved.
I’m still waiting patiently for anyone from your side to contact me regarding the take up of your offer. NO email, NO phone calls have been received to resolve this
Please note that my issue/escalation still hasn’t be resolved.
I’m still waiting patiently for anyone from your side to contact me regarding the take up of your offer. NO email, NO phone calls have been received to resolve this