XB
Xolani B

1 reviews | Active since Apr 2011

19 Oct 2015, 12:48

STANDARD BANK SYSTEMS ARE STUCK IN 1995

I have never felt so unappreciated by a bank I have used since I was in High School. Standard bank has really disappointed me.<br> <br> A transaction which was done yesterday morning at 06:48 still is not reflecting. What irks me most is that this is a Standard to Standard bank transaction. How is it possible that all morning nothing has happened? Now my little sister who is at school has to wait till 19:00 today or whenever they will decide to process the payment into her account.<br> <br> I have been banking with these people for over 10 years & it has never taken this long for funds to reflect in a standard bank account, from same bank. Their attitude & methods have surely left a bitter taste in my mouth, and as of right now I am in the process of closing this account, I cannot have a bank that has had over 24 hours to process a payment, still tell me that since 08:00 today, there is nothing they can do, not in 2015. We are not in 1995 here. Bank systems should not be as well.<br> <br> It is said to have to close my account over something like this, however, I feel deeply disrespected by Standard bank. I hardly ever have issues, but this once incident takes the cake for me.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply20 Oct 2015, 09:07
Official
Hello Lani20,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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