STANDARD BANK SYSTEMS A VERY HIGH RISK FOR CLIENTS

STANDARD BANK PROVIDED ME WITH ACCOUNT DETAILS TO PAY MY HOMELOAN ACCOUNT ON 23 JULY 2021. I MADE THE PAYMENT IMMEDIATELY ON THE SAME DAY. THE PAYMENT DID NOT REFLECT ON MY STATEMENT. I ENQUIRED AND NO ONE COULD ASSIST. SINCE THEN, I SEND EMAILS, I MAKE CALLS AND NOT ONE DEPARTMENT CAN TRACE MY PAYMENT. I'VE SENT ESCALATION EMAILS FOR WEEKS NOW AND NO ONE CAN ASSIST ME. MY FOLLOW UP OF THIS MORNING INCLUDES "7" "SEVEN" I REPEAT "SEVEN" EMAIL ADDRESSES AND NOT ONE PERSON IN THE HOMELOANS DEPARTMENT COMES BACK TO ME, NOT ONE. LIKE I SAID THIS IS SINCE 23 JULY 2021. THIS MORNING AGAIN, VIA PHONE, I SPOKE TO 2 CONSULTANTS INCLUDING THE LEGAL DEPARTMENT AND STILL, MY PAYMENT IS NOT REFLECTING, NO ONE CAN TRACE IT, AND THIS PAYMENT WAS MADE TO THE ACCOUNT DETAILS PROVIDED BY STANDARD BANK. IS THIS *****???????

CAN ANYONE ELSE ADVISE WHAT IS THE NEXT LEVEL OF ESCALATION - MY GUESS IS THE FSCA OR OMBUDSMAN?