Standard Bank system outdated and exploitative
The bank makes it extremely difficult and expensive to download past statements. Cannot go back more than six months online, when you are directed to the app. On the app, you can only view one month at a time, with no option to email or download. Standard Bank informs me that it will cost R10 per month for downloads older than six months. On Capitec it is easy and free.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Dec 2025, 16:38Dear Customer,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Dec 2025, 16:38
Official
Dear Customer,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
10 Dec 2025, 10:59Was contacted by a very helpful, knowledgeable and patient representative. You can download past statements - I was just looking in the wrong place. Thank you.
's update10 Dec 2025, 10:59
Reviewer Update
Was contacted by a very helpful, knowledgeable and patient representative. You can download past statements - I was just looking in the wrong place. Thank you.
Standard Bank's replyOfficial
10 Dec 2025, 10:59Dear Ed,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Dec 2025, 10:59
Official
Dear Ed,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***