Standard bank system is failing customers

If yoi guys ever wondered why customers are leaving your group, then let me tell you why. I called 3 days ago just to close a credit card account that i dont use anymore. Even though this sounds simple and easy its not. I asked for a settlement and paid everything. Next day i had to call back because i had to wait, which is fine. I didnt have my card details with me so you giys blocked me for 24 hours and said i have to go to the bank. Next days I visited the bank only to hear they cant help me there i have to call in, but she will put a notice on my account for someone to call me back within 24hours well its been 30hours no call back, and still no account thats closed. How much effort would you like your clients to go through. The longer i wait the more charges again, but I suppose you guys dont care enough about it. Your system sucks. Theres sooooo much things you have to do to get nothing done. I am really in the mood to move all my accounts i have with you.