Standard bank sux

I am absolutely disgusted with Standard banks service. I need to check a payment on my credit card statement. They have not e mailed my statement as they are supposed to do in ages. I phoned them and I cannot pass the security check because I don't know what my limit is. I don't have ANY correspondence from them where I can check this. Basically they don't do what they are supposed to do and I am penalized for it. Absolutely useless.