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Fatima L

1 reviews | Active since Aug 2016

23 Nov 2021, 16:56

Standard bank susceptible to ********** activity in my account

Yesterday money was ****** from my account- *****. I expect the bank to protect my funds with proper security. I do not feel loyalty anymore to the bank and will consider taking my business elsewhere

0
Replies (3)
Standard Bank
Standard Bank's reply24 Nov 2021, 02:18
Official
 
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax) 
*** 
Standard Bank
Standard Bank's reply24 Nov 2021, 12:57
Official
Dear Fatima Laher

Thank you for allowing us the opportunity to look into your matter. 
  
 An email has been sent to you today requesting further details.
  
 Thank you for being a loyal customer. 
   
 Kind regards
   
 Mbali Majozi
   
 Customer Resolution Centre
 Consumer & High Net Worth SA 
Standard Bank
Standard Bank's reply02 Dec 2021, 10:48
Official
Dear Fatima Laher
 
Thank you for allowing us the opportunity to look into your matter. 
 
The complaint has now been resolved.
   
Thank you for being patient during this time.
    
Kind regards
    
Mbali Majozi
   
Customer Resolution Centre
Consumer & High Net Worth SA