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Suvir S
1 reviews | Active since Oct 2019
04 Oct 2019, 20:01
Standard bank surprises
I am currently in the UK, my standard bank app was working perfectly until yesterday when it requires me to enter a one time pin which it has never asked for before since I have been here, now I am unable to do interbank transactions to my beneficiaries. My phone is not on roaming, this needs to be sorted out asap because I need my money. The one time pin needs to be sent to me via email. This is unacceptable
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Replies (3)
Standard Bank's replyOfficial
04 Oct 2019, 23:48 Hello Suvir, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
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********** ********** (fax)
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Standard Bank's reply04 Oct 2019, 23:48
Official
Hello Suvir, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
********** ********** (fax)
***********
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Suvir S's updateReviewer Update
05 Oct 2019, 01:10Thank you please could someone contact me via email tomorrow as a matter of urgency. I really need it sorted out before Sunday
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Suvir S's update05 Oct 2019, 01:10
Reviewer Update
Thank you please could someone contact me via email tomorrow as a matter of urgency. I really need it sorted out before Sunday
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Suvir S's updateReviewer Update
06 Oct 2019, 00:11Not one bit of feedback today, as I said I am available on email but clearly customers mean nothing. I even sent a complaint through on the website about 3 days ago and no one has responded. Absolutely horrid service!
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Suvir S's update06 Oct 2019, 00:11
Reviewer Update
Not one bit of feedback today, as I said I am available on email but clearly customers mean nothing. I even sent a complaint through on the website about 3 days ago and no one has responded. Absolutely horrid service!