1 reviews | Active since Mar 2018
Standard Bank surprise fees
I called Standard Bank to report that a company called MBS247 / STRATHONVH had sent me an SMS stating they would deduct R126.69 from my account. I have no recollection of engaging with such a company nor giving consent for them to debit any of my accounts. Standard Bank then told me that their policy is to charge people R52 to stop a debit order whether its ********** or not. In my case because the SMS did not state which account they would debit, I was advised that I would have to pay the fee for all of my accounts, of which I have 2 and so I'd be looking at paying Standard Bank the same amount as what this other company was planning to ***** from me. I find it astonishing that a bank that I pay monthly monthly fees for the "privilege" of having a have a "Prestige" account would charge me even more money to stop a ********** debit.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
