Standard bank support/helpdesk

So I just went today into the branch to collect my card and activate everything

Around 3pm I tried to add my card to Google wallet and it said declined , my app saying potential security risk and i must call ***** department to assist the guy was so rude after explaining to him the issue he tried sending me sms which he said failed and Iist again go to a branch to verify myself. Can he not see i was there thos mornong then he asked me if I did a sim swap I told him no but again he said there is nothing he can do , funny thing is that I have been getting sms's from everywhere else even ucount which is from standard bank.

I then called the support number and was on the phone for almost an hour mostly on hold then I got told the ***** consultant will call me back which never happened so now I am stuck with a brand new account and card and no access to my funds until I go a branch and wait a few hours to get served