1 reviews | Active since Nov 2016

05 Aug 2022, 09:09

Standard Bank support for PayPal ***

I've been trying for almost 2 weeks to reinstate PayPal on my credit card after renewing it. After attempting updating the card details on the PayPal app multiple times, their support says Standard Bank declines it. This card was on PayPal for many years before up to now and I have monthly subscriptions linked to it. Standard Bank call center said they do not know what PayPal is. In another call I were sent to International banking, and they just sent me back to the call center as they too do not know. Yet, another call that too 49 minutes, I was asked to continue the email response I logged originally for "Standard Bank support for PayPal ***". I've submitted the card details in email as requested (not sure how secure that is), and still nothing has happened after I multiple times requested feedback. People I speak to suggest I move to FNB.

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Replies (5)
Standard Bank
Standard Bank's reply05 Aug 2022, 09:30
Official
Hi Eben

We appreciate you flagging your concerns with us.

Your concerns have been escalated to our management team. 

We appreciate your patience and understanding.

Standard Bank Help Centre
 ***



's update10 Aug 2022, 12:38
Reviewer Update
It has been 5 days later and the only response was the auto response above
Standard Bank
Standard Bank's reply10 Aug 2022, 12:47
Official
Good day Eben 

This is not the level of service we strive for. We understand your frustration and would like to help.

We have requested our team to have a look into this matter urgently. 

We will get back to you as soon as possible.

Kind regards 
Standard Bank Help Centre 
***
's update15 Aug 2022, 10:36
Reviewer Update
It has been 10 days since I logged this complaint here, and I am losing my web site profile now because it can't be paid for by using the Standard Bank card on PayPal. Besides the response here, there has been no explanation. The original email was sent to Standard Bank's call centre on 18 July 2022 and and the card details submitted via email on 27 July 2022. It seems no one is following up.
Standard Bank
Standard Bank's reply15 Aug 2022, 10:53
Official
Good day Eben

Thank you for raising your concerns with us.
 
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***