SB
Samantha B
1 reviews | Active since Aug 2020
18 Aug 2020, 16:11
Standard Bank sucks
I contacted Standard Bank in May to put my car on a 3 month payment holiday and was successful. On 1 July the payment did not go off. On 1 August however it did.
I have been trying to get in touch to rectify this as there is obviously a reason I app**** for said payment holiday.
Today I get a statement saying that 1) I am in arrears (how?) and 2) there is a payment going off on 1 September.
I am so confused it it beyond me. And all this after they "mistakenly" put my bond on hold... without being asked to
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Replies (2)
Standard Bank's replyOfficial
19 Aug 2020, 07:30Hello Samantha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply19 Aug 2020, 07:30
Official
Hello Samantha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
01 Sept 2020, 15:46Dear Samantha Blues
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Sept 2020, 15:46
Official
Dear Samantha Blues
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***