SS
Scentsational S

1 reviews | Active since Aug 2019

04 Nov 2022, 13:35

Standard bank sucks

I am banking with standard bank for over 20 years and I am now officially fedup with the way the treat me, today the 4 of November 2022 o walked into a clicks store and bought a cold drink for the car guard imagine my surprise and embarrassment when I had to walk out and apologies to the guard cos I was unable to process my payment cosy card had expired without any warning or notice. My money is Being held hostage by very on bank and now I have to sit in a branch and wait to see a customer consultant I have been sitting here for half an hour just to have a new card issued, really on this day and age I need to sit in a branch and wait for a customer consultant to issue me a debit card, I am sorry standard bank this is the straw that broke the camels back I am done I will be closing my accounts thankfully I owe you nothing so I can leave u happily, your treatment of customers is revolting, just remember u need customers to be able to sustain yourself within the economy.treat us better.

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Replies (3)
Standard Bank
Standard Bank's reply04 Nov 2022, 13:41
Official
Good Day 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

KInd Regards 
Standard Bank Hello Peter Team 
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SS
Scentsational S's update04 Nov 2022, 13:44
Reviewer Update
If you are so sympathetic to my situation I am currently sitting in your BayWest branch, for over 45mins waiting to get a replacement card maybe do something about that
My number is *** call me for more details
Standard Bank
Standard Bank's reply04 Nov 2022, 14:28
Official
Good Day 

We will get our consultants to revert to you.

Kind Regards 
Standard Bank Hello Peter Team
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