Standard Bank SUCKS 😟

I’m so disappointed by the bad service I’m getting. On September I was offered a 40% discount to settle my credit card and close the account. I honoured the agreement and paid full amount , since November I have been struggling to get the paid up letter. My query was escalated by Nonhlanhla Mthombeni and this is the case no ***6 provided, this was on 15 December. She assured me that I will be assisted and will receive the letter in 7 days.

I have been calling numerous times and speaking to different consultants since November till now you can check on the system.This has been frustrating and left a distasteful experience about the organisation.

You don’t value your clients and have zero respect. Times are hard and the economy is bad so every little cent counts , with that said I expected an organisation as big as this to do better .

Surely it can’t take a whole month to send a paid up letter and we approaching 2026 in a days time and I’m still not assisted.

I wouldn’t advise anyone to take up your services, your customer service SUCKS😟