Standard Bank sucks

Again , my experience with Standard Bank left me with no words. Had two bad experiences with there home insurance , but the best to follow !!!! I have a Liberty Life policy cover , ceded to Standard Bank on my bond. Unfortunately the wife passed away October 2025 after a long sick bed.

Here is the hilarious part. We , my broker from Liberty Life (Dellorin Bornman-***) myself and the estate officer from Standard Bank (Clinton Rammego) has been trying to get someone in Standard Bank Home Loan department (with authority) to sign off the claim form from Liberty Life and with the bank account information on a Letter Head of the Home Loans department for the Life cover policy to pay out and settle the bond now for 4 months , with no avail. It must be said , that between Dellorin (Liberty Life) and Clinton (Standard Bank Trust Limited / Estates) must have sent 10+ emails to various departments / people to assist , and they have had not even a REPLY. Dellorin and I even went to a Standard Bank branch , and they also had no idea what we are talking about , even the consultant in the bank had to phone the Home Loan department and I was transferred to three different people that couldn't help. Don't you think this is appalling and 3rd world standard of service. I will never - never refer anyone to Standard Bank , and those that have policies ceded to the bank , good luck N.B !!! DON'T PHONE ME , PHONE THE PEOPLE THAT WORKS WITH THIS CLAIM AS ABOVE