NT
Natalie Toft-Nielsen

1 reviews | Active since Jun 2020

13 May 2021, 11:53

Standard Bank Sucks!!!!!!!

I fell behind on my Bluebean Credit Card due to personal circumstances and not due to laziness, *****, neglect or any other reason. I tried from just before lockdown onwards to contact them to resolve. They never responded. I put a review on Hellopeter. They responded by apologising on the site and gave me the complaints department contact details but of course they were blanked out which is and was extremely helpful as I am sure you can imagine. Next thing I am being sued for their OWN refusal to communicate and incompetence. it went on for months and no matter how much I managed to beg, borrow and ***** to settle, they kept demanding more (including interest) and threatening me via their lawyers. No matter how much i begged or pleaded with the lawyer or the bank for compassion, understanding and patience I never received any. Thankfully, they closed my current account under lockdown as well. MyMo account will be cancelled ASAP. They also kept changing law firms for my case which only added to the ease of use and delight experienced by moi.

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Replies (3)
Standard Bank
Standard Bank's reply14 May 2021, 01:08
Official
 
Hello Natalie 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply17 May 2021, 10:09
Official
Hello Natalie 
  
Thank you for posting your comment. 

Please can you respond to the e-mail sent to you.
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
Standard Bank
Standard Bank's reply20 May 2021, 09:05
Official
Hello Natalie 
  
Thank you for posting your comment. 

Please can you respond to the e-mail sent to you.
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre