AE
Alison E
1 reviews | Active since Feb 2013
27 Nov 2023, 17:46
STANDARD BANK SUCKS
On the 29 August 2023 I paid the settlement amount owing on a vehicle I had financed through them. I asked for the log book to be requested and a statement to be sent to me. Reference *** Nothing received. On the 1st September I spoke to them again. Log Book Request No. SB2309/00097. I was informed of a 3 to 5 day waiting period. Log book would be delivered to me my work address which I provided. Reference for the call ***. Nothing received. On 26th September I spoke to them again. Apparently log book requested from NATIS and another reference number provided SB2309/00097 Still nothing received. All I want is my logbook and a statement reflecting settlement. Shouldn't be too difficult. But I gather for Standard Bank us little people don't count.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
27 Nov 2023, 18:01Good Day Alison
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Nov 2023, 18:01
Official
Good Day Alison
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
AE
Alison E's updateReviewer Update
27 Nov 2023, 20:18Why do I have to resort to Hello Peter to get a response/reaction. Why can't your staff just do their job in the first place.
I want a Statement of Account initial finance amount, finance fees, amounts paid and nil balance owing within 24 hours. I want my log book by the end of this week (Friday 1st December) midday.
Failure to supply me with the above, which I have waited for since end of August 2023, will result in large amounts of negative postings on social media. I have no more patience with Corporate bullies who do not care for us.
Sadly this is not the first time that I have had issues with Standard Bank. I have had ********** experiences with my mum and Standard Bank where you were totally unhelpful on numerous occasions.
What are you going to do to change my perception before Friday 1st December.
I want a Statement of Account initial finance amount, finance fees, amounts paid and nil balance owing within 24 hours. I want my log book by the end of this week (Friday 1st December) midday.
Failure to supply me with the above, which I have waited for since end of August 2023, will result in large amounts of negative postings on social media. I have no more patience with Corporate bullies who do not care for us.
Sadly this is not the first time that I have had issues with Standard Bank. I have had ********** experiences with my mum and Standard Bank where you were totally unhelpful on numerous occasions.
What are you going to do to change my perception before Friday 1st December.
AE
Alison E's update27 Nov 2023, 20:18
Reviewer Update
Why do I have to resort to Hello Peter to get a response/reaction. Why can't your staff just do their job in the first place.
I want a Statement of Account initial finance amount, finance fees, amounts paid and nil balance owing within 24 hours. I want my log book by the end of this week (Friday 1st December) midday.
Failure to supply me with the above, which I have waited for since end of August 2023, will result in large amounts of negative postings on social media. I have no more patience with Corporate bullies who do not care for us.
Sadly this is not the first time that I have had issues with Standard Bank. I have had ********** experiences with my mum and Standard Bank where you were totally unhelpful on numerous occasions.
What are you going to do to change my perception before Friday 1st December.
I want a Statement of Account initial finance amount, finance fees, amounts paid and nil balance owing within 24 hours. I want my log book by the end of this week (Friday 1st December) midday.
Failure to supply me with the above, which I have waited for since end of August 2023, will result in large amounts of negative postings on social media. I have no more patience with Corporate bullies who do not care for us.
Sadly this is not the first time that I have had issues with Standard Bank. I have had ********** experiences with my mum and Standard Bank where you were totally unhelpful on numerous occasions.
What are you going to do to change my perception before Friday 1st December.
Standard Bank's replyOfficial
27 Nov 2023, 21:02We will do our best to resolve this issue as soon as possible.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Nov 2023, 21:02
Official
We will do our best to resolve this issue as soon as possible.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
AE
Alison E's updateReviewer Update
28 Nov 2023, 09:46It is now 9h46. Not a word from you. No call no nothing.
How seriously do you take complaints? Not sure why I am asking that rhetorical question given your history of poor service especially with my mum and now me.
How seriously do you take complaints? Not sure why I am asking that rhetorical question given your history of poor service especially with my mum and now me.
AE
Alison E's update28 Nov 2023, 09:46
Reviewer Update
It is now 9h46. Not a word from you. No call no nothing.
How seriously do you take complaints? Not sure why I am asking that rhetorical question given your history of poor service especially with my mum and now me.
How seriously do you take complaints? Not sure why I am asking that rhetorical question given your history of poor service especially with my mum and now me.
Standard Bank's replyOfficial
28 Nov 2023, 09:49Dear Alison
Our agents will reach out shortly, we apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Our agents will reach out shortly, we apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2023, 09:49
Official
Dear Alison
Our agents will reach out shortly, we apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Our agents will reach out shortly, we apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
AE
Alison E's updateReviewer Update
28 Nov 2023, 10:12Don't bother getting someone to contact me, as I cannot be asked to deal with excuses and empty promises. Send me the statement indicating full settlement together with my log book by Friday 1st December 2023 midday. I will then no longer be an irritant to you.
AE
Alison E's update28 Nov 2023, 10:12
Reviewer Update
Don't bother getting someone to contact me, as I cannot be asked to deal with excuses and empty promises. Send me the statement indicating full settlement together with my log book by Friday 1st December 2023 midday. I will then no longer be an irritant to you.
Standard Bank's replyOfficial
28 Nov 2023, 10:16Dear Alison
Thank you for getting back to us.
Our team is looking into this matter and will get back to you
Thank you for getting back to us.
Our team is looking into this matter and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Nov 2023, 10:16
Official
Dear Alison
Thank you for getting back to us.
Our team is looking into this matter and will get back to you
Thank you for getting back to us.
Our team is looking into this matter and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
AE
Alison E's updateReviewer Update
28 Nov 2023, 10:36Surprise me and keep that promise. Better still send me the statement of full settlement and the log book. Easy.
AE
Alison E's update28 Nov 2023, 10:36
Reviewer Update
Surprise me and keep that promise. Better still send me the statement of full settlement and the log book. Easy.