Standard bank SUCKS!!!

<p>Where do I even begin. On Friday morning I went into the branch to apply for a revolving credit loan, everything was done and loan approved, only thing pending was that my employment needed to be verified. I submitted my payslip as well as a letter confirming my employment by my Employer. I then tried contacting the branch yesterday and today, I finally managed via the call centre to get through to the branch and spoke to a woman named Faldiela who took my ID number and telephone number and promised to call be back before COB today. At 15h45 I call back through the call centre only to be told that the branch has already closed, with me receiving no phone call from the said Faldielah, I then tell them I would like to lodge a complaint and get transferred to another department, after which I am told my complaint with me attended to in 2 - 4 working days!!! Really?? I have an issue and it takes Standard bank almost a week to get back to me about it?? The agent then tells me she will transfer me to the loans department after another 20 minutes (as this is the average waiting time to get through to any standard bank department) I am told I am through to general banking and I explain the situation, but am struggling to hear the agent who eventually just cuts the call. </p> <p> </p> <p>I have been with standard bank a long time, but never!! have I had such pathetic service. All I wanted was somone to tell me what the hold up was on an application I made 3 days ago that has already been approved.</p> <p> </p> <p>Why should I have to run around spending almost 2 hours on a phone call, still to have no answers? There is a complete disconnect between Standard banks in branch service, Online service and call centres, which leaves many disgruntled customers!!!</p> <p> </p> <p>CAN SOMEONE OUT THERE ACTUALLY HELP ME!!!!</p>