1 reviews | Active since Jul 2016
STANDARD BANK SUCKS
<p>I received an sms to advise my limit had been increased to R30K early hours of Thursday morning last week. I called the ***** hotline immediately and was informed that I needed to go into the branch. Went into the branch as soon as they were open at 09h00 and was told that I needed to call the ***** hotline. After throwing a hissy fit I was referred to a "service consultant" more like she was doing me a HUGE favour with her non caring attitude. eventually after she had been referred to four people, she could relay the very same story I had already given them earlier in the morning. I was given a reference of "Kagiso Makgeledise" and was told I would be advised within 24-48 hours and that my card would be blocked in the meantime. So today, Monday the 4th at 12h00 I call this ***** hotline, by my account its been more than 48 hours, only to be told that it would take SIX working days and that they could not pick up any notes on my account, so guess what this call has still not been logged, but they can see that my card has been hotblocked. this is the most pathetic service ever and I am closing my account TODAY.</p>
Good day Nicolette Boltman
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Nicolette Boltman
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Nicolette Boltman
Please note that we shall be closing this matter as per your email response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Nicolette Boltman
Please note that we shall be closing this matter as per your email response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Closing my account was the best thing I could have done.
Closing my account was the best thing I could have done.
