NM
Ndumiso M

1 reviews | Active since Sept 2019

13 Sept 2019, 14:51

Standard bank sucks

name is ndumiso Mtshali from port shepstone, KZN. My experience with standard bank port shepstone branch to be particular has been horrible and traumatic. In 2013 whilst I was still studying my ID book was ****** and the person used my identity **********ly to open an account. Once I had gotten a new ID book I visited the bank and submitted all the relevant documents, which included an affidavit, case number, verification of identity from home affairs. I meet with one of the consultant and filled some forms from the bank. I assured by him that my name will be cleared. But that was not the case instead of them investigating they placed me under ***** watch and blacklisted me. I have visited the branch on several occasions to find answers and every time they just push my case aside. Till to date six years later I cannot open any account with any bank or store because of this ***** watch I'm placed under... Any potential employer whenever they see this turn me away, I've tried to start up a business but I'm unable to due to the fact that I can't get funding or open a business account. I was a victim of a crime and ***** and now standard bank is punishing me for being a victim of this act crime and *****

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Replies (1)
Standard Bank
Standard Bank's reply16 Sept 2019, 06:33
Official
Hello Ndumiso
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat
Complaint Resolution Centre
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