MA
Masoodah A

1 reviews | Active since Jun 2016

16 Jun 2016, 07:19

Standard Bank Sucks

<p>Nothing is advised regardinging your bank facility with standard bank, when you contact the bank client services they cannot give you any answer regarding your enquiry and all they tell you is "we are sorry Mrs Abrahams". This is unacceptable no communication gets sent our regarding your banking facility but Standard bank feels that it is Okay for the 2 weeks before your salary to go into your bank account and do what they please without notification or consent from me as a Client. Nothing was explained and advised to you as client regarding your banking facility and I had to go into the bank to enquire and the information provided for me from the Client Services call centre was not communicated when I had taken the product. Conveniently after I had to do the enquiry and contact the bank to enquire , all I get is a Simple apology with no comfort how my bank " Standard Bank" will assist in their wrong doing. This is Utter Bull**** and poor service from a bank that I have to ensure my salary is in safe gaurding for months / years to come. </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Jun 2016, 07:46
Official

Good day Masoodah Abrahams

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply20 Jun 2016, 08:02
Official

Good day Masoodah Abrahams

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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