Standard Bank Sucks

Had a problem on a credit card. Went into the bank and they could not assist me to settle the account. I had to go through to the DREADED card division. Black hole of banking. So between yesterday and today I spent three hours on the phone listening to their stupid bad quality tune.... So today waited 29 minutes to be assisted The First useless consultant took my call , I told him my sad story and then he was going to get me to the .... wait for it THE CARD DIVISION... i then listened to the bad tune for another 19 minutes when the 2nd consultant came on the line. OBVIOUSLY I had to explain my whole sad story again because the first one did not convey my issue to the 2nd consultant. Asking them to call you back LOL LOL no they dont do that so stuff you as a customer of 30 years if you were kept holding the line for so long.

Standard Bank is a joke when t comes to customer service - Shocking service. As long as you pay their fees and they get your money they are happy but when it comes to assisting their customers they treat you like *******.

Standard bank in what industry is it OK to wait 29 minutes on a call centre line to be assisted??????