1 reviews | Active since May 2016

24 May 2016, 14:22

Standard Bank Sucks

<p>I closed my Master Card account with Standard Bank in 2014. In 2015 I got a letter from them saying that my account is about to be handed over as I owe them R144.23. Bearing in mind that I had a credit limit of R44 500.00, they were looking for R144.23. I visisted the Kromboom branch in Kenilworth Centre, Cape Town and I was told that the Ucount rewards was not cancelled. I then called Ucounts, a division of Standard Bank, who apologised for the problem and wrote off their amount that they kept charging. We are now in 2016 and I again get a letter from Standard Bank. This time I owe them R96.40. The letter says that they have now cancelled my credit facility (what facility, my account is closed)and have handed my account over to a debt collection agency. I called the call centre and was told that it was service fees being charged. They have now requested to write off the fees and who knows what after that. I have had accounts with Standard Bank for more than 20 years and I closed my accounts because their service is shocking. I guess they just refuse to let me go. hellopeter should allow for a no-star rating as they do not even deserve one star.</p>

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Replies (2)
Standard Bank
Standard Bank's reply25 May 2016, 08:23
Official

Good day Phadiel Hoosen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply25 May 2016, 11:04
Official

Good day Phadiel Hoosen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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