Standard Bank suck

Standard Bank is the worst bank there is. We app**** for a payment Holiday on our Home Loan and on our Credit Card and Personal Loan we have with them on the 6th of April already. Received feedback that there is a payment holiday on the personal loan and credit card yet month end of April they debited the installments. The home loan is nothing done on yet but we were assured by the debt care centre before month end April we will be pre approved for a payment holiday and the installment will not go off and when it does go off they wil reverse the debit order. Until today 18 May not one of the debit orders was reversed and I called the debt care centre 4 times already.

What is the use of this services if it is not done properly and as required. You have to call the debt care centre at 8 in the morning when they open otherwise you do not get hold of them and when you go to the branch they can not assist you with any queries you need to call debt care centre which is useless.

After numerous e-mails and telephone calls there is still no assistance from their side. I am so fed up. All the banks is under pressure and have a lot to deal with but their clients is assisted and happy that the payment holidays is approved why is Standard Bank such a struggle. After almost 2 months I am fed up.

They do not even deserve 1 star.