jT
john T
1 reviews | Active since Feb 2015
25 Feb 2026, 06:25
Standard bank substandard service
After sub-standard communication with regards to the renewal of my business card, it now takes more than 2 weeks to receive the card. The emails sent by bankers to clients are comical to say the least. Image the frustration for small enterprises? Adding to this, Standard bank card payment services is declined and urgent purchases means that business stalls because their system can't handle the demand put on them by client needs. Maybe it's time to place them as a substitute bank and not a full business bank anymore?
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Replies (1)
Standard Bank's replyOfficial
25 Feb 2026, 07:42Dear John,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2026, 07:42
Official
Dear John,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***