Standard Bank - SubSTANDARD service

On Saturday 3 August 2019 I logged a ********** transaction in the amount of R16500.00 with Standard Bank. I was able to trace to payment to a Ms M Smith who banks at Capitec and we both went to Capitec yesterday as her account is now frozen. She wanted to draw the balance of this R16500.00 which is R11 000.00 and give the money back to me, and arrange for the payment of the rest of the amount due to me. Capitec then told her to make and affidavit and she provided them with the documentation needed. All is in order from Capitec's side to release the funds back to Standard Bank and to me. Standard Bank ***** Department must now lift the hold on that Capitec account in order to enable Capitec to revert / transfer the money back to me. I went to Standard Bank Loch Logan yesterday and I was informed that I must call the Call Centre. The relevant person who answered then told me that the ***** Unit does not deal with telephonic queries and that I should email them and provided me with the relevant email address. I immediately sent an email, to which I haven't received a response. I sent another email this morning, still no response. CAN I PLEASE HAVE MY MONEY BACK URGENTLY???????