Standard Bank Student Loans - Shocking Service

We submitted a student loan application for my daughter, a 2nd year student at UP on 27 Jan 2015.<br> Part of the application states clearly that existing clients of the bank do not have to submit 3 month banking statements, one would assume to expedite the process for existing Standard Bank customers.<br> <br> Subsequent telephonic enquiries on 16 Feb, 20 Feb and 2 Mar 2015 were done and in each time clearly stated that I was a Standard Bank client (Private Banking actually) and that the process was taking way more than the advised 14 days.<br> <br> Just received an email advising application has been placed on hold pending submission of 3 months banking statements and income and expenditure statement!<br> <br> There seems to be no controls in place whatsoever at Standard Bank Student Loans Department as during the application as well as the telephonic enquiries it was clearly stated that we're existing Standard Bank clients! In addition, as part of the original application, an income and expenditure statement was submitted in the single scanned PDF document together with all the other required documents! Impossible to miss it!<br> <br> Absolute waste of time over a month later with no end in sight yet!