Standard Bank Student Loans bad service

I app**** for a student loan for my daughter on the 27/01/2015 for her second year of study. 3 days later my daughter gets an sms saying that it was declined due to negative data on credit bureau. I go to my branch and they're useless and I get told that I've been blacklisted which is strange as I know all my accounts are up to date. I get my credit report from Transunion and it's clear there are no judgements against me and I'm not blacklisted. I had to send this report to Arbitrations and they reinstated the application and I had to wait another 3 weeks only to be told that I have insufficient funds to afford full repayment which is nonsense. The way Student Loans are being done needs to change as sending all loans from every Province to Durban to be processed is ridiculous. The branches should play a bigger role in this. For 2015 Standard bank your service stinks and my daughter will have to forfeit this year to study. If there are other parents out there that have suffered the same bad service at the hands of Student Loans Standard Bank then please let everyone know via Facebook and Twitter.