VM
Vanessa M
1 reviews | Active since Dec 2018
04 Sept 2023, 10:09
Standard Bank Student Loan Debited the wrong amount
I took out a student loan with standard bank on the 3rd of August 2023. The agreed and signed monthly payment was R1,233.41. However, for my first installment, they deducted an amount of R2101 on the 25th of August.
I assumed this was an error because I previously had a student loan which was fully paid in August 2022 and the installment was R2101. I called the help line and was advised that I cannot be assisted and should visit a branch for assistance.
I do not understand why I have to go to a branch for an error that was clearly on their side. Why are they not able to confirm the signed amount on the contract and reconcile the difference? I do not have time to go and queue at the branch the whole day for something that I believe can be resolved in a jiffy.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
04 Sept 2023, 10:14Dear Vanessa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply04 Sept 2023, 10:14
Official
Dear Vanessa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
04 Sept 2023, 10:15Dear Vanessa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply04 Sept 2023, 10:15
Official
Dear Vanessa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
05 Sept 2023, 11:52Dear Vanessa
We trust that you are well, may you kindly note that our team has made attempts to contact you in order for us to assist with this matter.
Kindly advise on a suitable time to get back to you.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
We trust that you are well, may you kindly note that our team has made attempts to contact you in order for us to assist with this matter.
Kindly advise on a suitable time to get back to you.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply05 Sept 2023, 11:52
Official
Dear Vanessa
We trust that you are well, may you kindly note that our team has made attempts to contact you in order for us to assist with this matter.
Kindly advise on a suitable time to get back to you.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
We trust that you are well, may you kindly note that our team has made attempts to contact you in order for us to assist with this matter.
Kindly advise on a suitable time to get back to you.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
06 Sept 2023, 09:16Dear Vanessa,
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply06 Sept 2023, 09:16
Official
Dear Vanessa,
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***
VM
Vanessa M's updateReviewer Update
06 Sept 2023, 12:01Why do you have to resolve the issue via the phone? Is this not as simple as reversing the money.
Why cant it be resolved via email? I am at work during the day and I am unable to take calls.
Why cant it be resolved via email? I am at work during the day and I am unable to take calls.
VM
Vanessa M's update06 Sept 2023, 12:01
Reviewer Update
Why do you have to resolve the issue via the phone? Is this not as simple as reversing the money.
Why cant it be resolved via email? I am at work during the day and I am unable to take calls.
Why cant it be resolved via email? I am at work during the day and I am unable to take calls.
Standard Bank's replyOfficial
06 Sept 2023, 12:34Dear Vanessa
Thank you for getting back to us, we understand that your unable to take our calls during the day.
Kindly note that for the security of all our customers account it is a requirement that our agents reach out to client.
Kindly advise on a suitable time for the team to contact you from 08:00 am at 17:30 pm.
Our team will await your response.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for getting back to us, we understand that your unable to take our calls during the day.
Kindly note that for the security of all our customers account it is a requirement that our agents reach out to client.
Kindly advise on a suitable time for the team to contact you from 08:00 am at 17:30 pm.
Our team will await your response.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply06 Sept 2023, 12:34
Official
Dear Vanessa
Thank you for getting back to us, we understand that your unable to take our calls during the day.
Kindly note that for the security of all our customers account it is a requirement that our agents reach out to client.
Kindly advise on a suitable time for the team to contact you from 08:00 am at 17:30 pm.
Our team will await your response.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for getting back to us, we understand that your unable to take our calls during the day.
Kindly note that for the security of all our customers account it is a requirement that our agents reach out to client.
Kindly advise on a suitable time for the team to contact you from 08:00 am at 17:30 pm.
Our team will await your response.
Kindest regards,
Standard Bank Social Media Team
***