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Coenie R
1 reviews | Active since Feb 2019
06 Feb 2019, 12:36
Standard Bank student loan
My daughter app**** for a student loan on the 25th of January 2019 and was informed not all the documentation were supp****. She again app**** on the 29th of January 2019 and again was told a consultant will contact her in 48 hours. Today the 6th of February we are still waiting for a Standard bank consultant to contact her. We've been to a Standard bank branch twice, but they are unable to help expedite the application.
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Standard Bank's replyOfficial
06 Feb 2019, 12:52 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply06 Feb 2019, 12:52
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
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Coenie R's updateReviewer Update
08 Feb 2019, 12:09Thus far I had no response. In total our family have six accounts with Standard Bank which include a business account which will be closed due to poor non excising service .
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Coenie R's update08 Feb 2019, 12:09
Reviewer Update
Thus far I had no response. In total our family have six accounts with Standard Bank which include a business account which will be closed due to poor non excising service .