Standard bank student achiever dormant for years still being management fee and exess amount

Good day,

I opened a student achiever account whilst in university on 15 December 2011. I was shocked and disgusted that the account is sitting at R-4792.07 as at 14 January 2020.

I went today (22 February 2020) to the ****arney Mall Standard Bank to query this account and the account was dormant for a very long time. As at 26 August 2017 there was a positive balance of R58.31. The account started accumulating management fees on 31 August 2017 and it was also adding on an excess interest fee. I have not used this account for years. Why was this account not closed??

As per the terms and conditions: "If you do not operate on your current account ("account") for 45 consecutive days, then your account shall be flagged as semi-dormant and if you still fail to operate your account for a further period of 45 consecutive days then your account shall be deemed to be dormant, irrespective of the amount of the balance therein.

We shall endeavour to contact you telephonically and shall notify you in writing of the dormant status of your account. If despite notification, you still fail to operate on your account and the balance thereon is less than one months fees we shall close your account after a period of 28 days."

I am disappointed that this incident is not limited to myself alone and others have come onto hellopeter to voice their concerns. Is standard bank just going to address complaints on hellopeter on a case by case basis or take a proactive approach and review all student achievers that are dormant to avoid future complaints and frustration caused to their customers.

I need urgent assistance with resolving this issue and closing this account since it was supposed to have been closed in 90 days of being dormant. I would gladly appreciate a response.