SJ
Shanice J

1 reviews | Active since Feb 2020

02 Feb 2020, 16:42

Standard bank student account

I was a student with a student account with Standard bank, and a debit order kicked out and they never made me aware of additional fees and overdraft charges on a student account. After months I barely use my account because I'm a student we always broke ... standard bank ends up charging me close to R1000 and they keep adding. I spoke to the manager and told him I dont have the money and I cant afford this as I still have my campus fees to pay and they refused to stop the account from gaining more overdraft charges. Now they not responding to my emails and they still charging me on an account I dont use . They are ruining student accounts for students and robbing us of our money for our education because of their selfish motives.

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Replies (2)
Standard Bank
Standard Bank's reply03 Feb 2020, 15:54
Official
Hello Shanice
 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Feb 2020, 13:08
Official
Dear Shanice Joseph

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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