NW
Nadine W

1 reviews | Active since Mar 2023

28 Jan 2025, 07:59

STANDARD BANK STRIKES AGAIN!

My husband has vehicle finance with Standard Bank. He has been maintaining payment of the vehicle every month non fail. The payment is due on the 25th of each month. This month the 25th landed on a Saturday and he made payment on the Monday following the Saturday. He received a letter from an attorney this morning saying he is in arrears! TWO DAYS TWO DAYS AFTER THE 25TH!!!!! My husband has told Standard Bank repeatedly that he is weekly paid and that he cannot take calls during the day as he is not allowed a cell phone at work yet they repeatedly phone him! He is currently looking at requesting other banks to take over the vehicle finance as he has had enough of Standard Bank. He has a cheque account and credit card with Standard Bank and as soon as those are paid up he will be cancelling them. This is not the first time we have had hassles with Standard Bank and this will definitely not be the last. We have never experienced such back service with another bank like this. We definitely never recommend Standard Bank to anyone.

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Replies (1)
Standard Bank
Standard Bank's reply28 Jan 2025, 08:05
Official
Dear Nadine,, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Kindly share your husbands contact details and provide a suitable time for our team to reach out to him. 

We look forward to your response.

Kindest regards, 
Standard Bank Hello Peter Team 
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