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Eugene E
1 reviews | Active since Mar 2009
02 Jan 2026, 15:09
Standard Bank Strikes Again
I used the app chat only to be cut off, then to be told I needed to be transferred to a different banker, then to be told there is no online chat available for my query and that I must phone customer service. I phoned customer service for home loans and was told no one could discuss interest calculations with me over the phone. As a result of my last run in with Standard Bank a few days ago, I shifted R200 000 in business to one of your competitors, and now this. Why is the home loans division unable to discuss interest calculations telephonically?
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Replies (2)
Standard Bank's replyOfficial
02 Jan 2026, 15:22Dear Eugene,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jan 2026, 15:22
Official
Dear Eugene,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Jan 2026, 16:25Dear Eugene,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jan 2026, 16:25
Official
Dear Eugene,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***