TW
Tracey W

1 reviews | Active since Nov 2012

11 Apr 2016, 12:09

Standard Bank STOPS you moving forward!!!

Money was ****** from a Standard bank account in Oct 2015, Std Bank FAILED to send the sms on any of these withdrawls, preventing the card holder from stopping this theft. Thereafter, letters, emails and visits to the bank providing people reports, affidavit's and statements.....eventually dealing with ***** dept (Louise- Maree Koekemoer)...who then makes the ASSUMPTION that as this card was issued in Oct 2009...the cardholder MUST HAVE given the ***** the pin number? Honestly, how ridiculous is that, never mind a deformation of character to the card holder. A complete push-back, no ownership from Standard Bank. Then passed to Complaints resolution (Thulani Maseko) on 01 March 2016 ...equally as useless no response in any form as yet.<br> Standard Bank you have turned out to be a HUGE disappointment in your inability to solve a problem. Possibly time to MOVE FORWARD to another bank!!!!

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Replies (1)
Standard Bank
Standard Bank's reply11 Apr 2016, 15:24
Official
Hello TLW100,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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