Standard bank stop with the false adverts about making life simpler!!!!

Ive been trying to get my bond settlement amount from standard bank for the past 3 days.... Absolutely frustrating call center agents push u from home loans to collections back and forth because neither has an idea off the service they supposed to be providing...How do u hire idiots like this that can't understand your request, after explaining them over and over again... Either your airtime runs out or u get tired being made to hold for another department... You just give up.... Its a shame for such a big banking institution to not be able to provide clients with their documents when requested,