Standard Bank – Stop holding my money!

I am very disappointed and angry with Standard Bank. This is now the second time in just weeks that you have failed to release my money after merchants charged less than the reserved amount. • On 19 September 2025, I paid Pick n Pay asap! with my Standard Bank virtual card. R209.96 was reserved, only R159.97 was charged, yet the balance of R49.99 is still being held. • On 2 October 2025, I ordered on Uber Eats. The full amount was reserved, but because one item was unavailable, I only paid R35. The difference of R250 is still not released.

I contacted Standard Bank customer service for assistance, but the response was not helpful at all. I was left without clear answers or a solution.

This is unacceptable and feels like my money is being withheld without reason. These are my funds — not Standard Bank’s. Why must customers constantly fight for refunds that should be automatic?

I expect immediate release of these amounts and urgent action to fix this recurring problem. If Standard Bank cannot handle something as basic as refunds, how can customers trust you with their finances?