Standard Bank stole my money and ruined my life

Clearly you are not here to help me. I am currently emailing your Digital Client Experience agent, who I won't name to protect him from the absurdity that they are asking for:

Digital Client Agent (DCA): Kindly send us proof of payment for the amounts you have received so we can escalate your complaint.
Jerome: Good morning, "Agent". I'm not sure I get what you're asking for? If it's the proof of payment for the R10 000 that came into my account, I won't be able to provide anything to that effect due to me not having access to any of my accounts.

DCA: Hi Jerome. You will need proof of payment from the individual who has paid the R10 000.00 to proof the funds are legit.
Jerome: Hi "Agent". At the time, I didn't need proof of payment since I saw the funds come into my account, and it was on my statement, so there was no need to request one, and now based on the fact that this is the individual that has reported me for apparent "*****", he will not be forthcoming in providing these details. It was meant to be a simple situation where I helped someone in a tough time, and he paid back what was lent to him. Now from what I understand, you're saying that if someone somehow got access to my account number, made a payment into it, and then reported it as *****, that my account would be blocked and flagged, and there would be nothing I could do about it? How would that situation be dealt with? At the very best, I can provide with the statement that I pulled a while ago that shows the money coming into my account with the reference "LOAN REPAYMENT" but I will not be able to obtain a proof of payment from the man who has done this to me.

DCA: Hi Jerome. That will not work we need the sender to send you the proof of payment.
Jerome: "Agent", do you understand how nonsensical that is based on what I have literally just told you?


Now, please tell me how this is helping. I am the victim! I am your client! Why is no one from Standard Bank helping this situation, but treating me as guilty until proven innocent when there is no possible way of that being done with the current situation you have put me into! All your practices are illogical!

I see, it's just a standard automated response. Standard Bank truly doesn't care about their "clients".

All about saving face, and saying that you've "helped" when you've done no such thing!

The last email I received from your team was at 10:07, and I have responded to that mail at 10:25.

Unless there's some other mail you're referring to that I somehow haven't received, I'm been responding. I'm the one with this problem with Standard Bank, so it would be in my best interests to respond promptly.

Hi.

I've emailed the agent saying that they could contact me. That was at 12:29.

So clearly you guys just say whatever is needed on these platforms so you don't end up looking like the villain. When I asked your agent what they meant by "action a request", I've been met with total silence for the last 5 days.

So my assumption is "action a request" translates to "do absolutely nothing while making you think we're trying really hard to do something about the situation we ourselves have put our customer in, and maybe they'll shut up about it and we can continue suing them for the money they didn't spend".

Does this sound about right?

So it's been over 2 weeks with no correspondence from anyone here, or the agent via email.

I'm guessing this IS actually the level of service you strive for: no service whatsoever.

The last email I received was Wednesday, 20 July 2022 at 16:44. I've received no phone calls or any form of correspondence.

Almost a week has gone and still nothing, and yet my credit scored is in the bin because of a mistake Standard Bank has made. I planned on buying a house, but now I can't even rent a place.

What's the excuse this time? Did the "relevant team" not "prioritize a solution"?

These are all just big words to make it seem to the public that you're doing something, because you can't say "we have no idea what's going on with this issue, so we're going to park it until it's not our problem anymore"

Almost a week has gone and still nothing, and yet my credit scored is in the bin because of a mistake Standard Bank has made. I planned on buying a house, but now I can't even rent a place.

What's the excuse this time? Did the "relevant team" not "prioritize a solution"?

These are all just big words to make it seem to the public that you're doing something, because you can't say "we have no idea what's going on with this issue, so we're going to park it until it's not our problem anymore"

I thought since you're just copying and pasting responses, I may as well do the same.

Can you provide me with the management team's contact details, so that I can confirm that it actually has been escalated.

Considering that it's now 18 August 2022, and I initially made this review on 20 July 2022, you'll forgive me for saying I don't believe anything you've said thus far.

I'm beginning to realise, and hopefully everyone else is as well, that Standard Bank does not have a level of service that they can strive towards. The only thing that's been done since I've started here is cement my thoughts on the *******ion running through Standard Bank, and you, whoever you are, are a master at making empty promises.

11 days later, still nothing.

But I'm sure they're telling their "debt collectors" to continue harassing me.

My first post here regarding this matter was on 20 July 2022.

It is now 12 September 2022. Despite numerous claims stating that your team is working on the situation, the only thing that has happened is that the debt collectors are harassing me more than usual.

The only way this will be resolved if I'm contacted by the Transactional ***** Department, which I doubt will ever happen.

I also would like the full transaction history of my accounts, since these debt collectors are claiming a much higher amount than I utilized on my revolving credit facility.

I'd also like to know where the money that Standard Bank STOLE from my cheque account has gone, and when it will be returned.

So instead of proving your automated messages, get an actual person who is capable of providing these things to contact me.

And again, it's been 16 days since your last response.

Considering the lack of correspondence, it's safe to assume that this issue is resolved, my credit will be reinstated, and my money returned.

But we all know that's just wishful thinking, and absolutely nothing is being done in regards to my issue. All these responses are just Standard Bank's way of keeping up appearances, and I intend to ensure that everyone sees Standard Bank for the ********* they truly are. The mere fact that you have ****** money out of my account is a serious enough issue, but allowing your Transactional ***** Department to run rampant, accessing accounts as they please, using what they want, and then leaving us in the dirt is the major issue with Standard Bank.

I truly hope no other hard working individual loses their money to Standard Bank, and sooner than later, by no ones hands but their own, Standard Bank will right where they put my credit score: right in the dirt.

As I've mentioned before, call your attack dogs (debt collectors) off until you can prove to me the legitimacy of your "*****" investigation. I will not be humoring any further attempts to ****** me from more of my money.

I look forward to your next automated reply.

Good day.

I see that nothing has been done regarding this in terms to my trying to resolve this situation, but your debt collectors are getting more aggressive despite Standard Bank not providing any details to your alleged ***** investigations.

Over a month, and I'm still waiting for an update from Standard Bank.

What does your team intend to tell me over the phone that can't be told to me here?

On this thread alone I've been told someone will contact me, and no one does.

Also, from what I can see, there is no relevant team, because the only people from Standard Bank that can assist is the Transactional ***** Department, the ghosts of Standard Bank, that don't have a contact number, only correspond through email (when they apparently feel like it), and have total disregard for the lives they've ruined.

Please, don't waste my time if there is no update to their "investigation" on my account. When you investigate a transaction on an account for the amount of R10 000, you don't remove R 25 000 and hide the money away without reason, you don't remove access from the other facilities which makes them miss payments, and you don't hand over debt to collectors because it's more convenient than dealing with the questions they ask regarding a bogus investigation.

As it stands, Standard Bank has ****** my money, and any possibility of a good future, so excuse me if I don't give a damn unless there is a resolution.

I've come to realise that the more I try to find a resolution with this team of Standard Bank, I suddenly start getting more phone calls from the debt collectors.

Also, just an update, but it's been 125 days since I've brought this up on Hello Peter, and nothing has been done by Standard Bank regarding this.

I've been dealing with this since 2021, and the only thing that's happened is Standard Bank hasn't explained anything before selling off the debt to the first fools that wanted it without knowing what's going on.

Good for you, Standard Bank, you're not just taking advantage of your customers, but the other businesses you're meant to be working hand in hand with.

Hopefully MacRobert and MBD realise how ********* you guys are, and start working against terrible establishments like you.

I've recently received information via an SMS that the money that was ****** from my account by Standard Bank (I say ****** because it was taken without any information given) has been put back into my now CLOSED Standard Bank Cheque Account.

The investigator that was assigned to my case was meant to contact me, but I've heard nothing since contacting the call centre. I'm still being harassed by MBD and MacRobert Attorney's, yet no one can explain what's transpired with my accounts (Revolving Credit, Cheque, and Credit Card).

Tell me, Standard Bank, how do you plan on rectifying this situation, knowing full well that you've negatively impacted my life? Are you going to fix my credit score? Are my credit facilities going to be reinstated? Or is not a care given, and you continuously respond here to make it seem that you're trying to help.

There's only been a handful of people that have been actively trying to help, and to them, I truly thank you.

From now on, anytime any debt collectors call, I will just be giving them Standard Bank's number for more information.

You know I truly can't believe any business can operate this way!

The money that has been transferred into my previously closed but now magically opened account has already been debited by MacRobert Attorneys.

I have provided NO AUTHORISATION to debit this account, and furthermore, if the account is blocked, how the heck is it being debited? I have NOT AGREED TO ANY PAYMENTS DUE TO THE FACT THAT I HAVE NOT BEEN PROVIDED ANY INFORMATION REGARDING THE APPARENT ***** CASE! This money must be returned to this account. I have NOT ACCEPTED ANY PAYMENT PLAN, and as this currently stands, this was removed WITHOUT MY CONSENT!

You guys truly believe you are above the law with this, and I want my full transaction history for all the accounts. Standard Bank, and every business that is associated with them, are absolute *********. Hopefully the proper people see through all your **** and shut you down before you ruin anyone else's lives.

Sadly I'm back here after discussing in length the situation with the Standard Bank's Hello Peter correspondent. I had high hopes that they would be able to assist, but the last thing I've heard is something I've heard on this thread all the time: "I referred the matter to our ***** department still awaiting feedback. I will advise once I have feedback."

What a waste of time...

Requests for the info regarding my accounts have fell to deaf ears, it seems.

I truly hope that others in South Africa get to see this thread, and never go with Standard Bank again for anything. Not even use the ATM is they're stuck for cash, because knowing how you guys operate, you'll ***** their card and accuse them of *****. How could anyone trust you after something like this?

4 days later and no feedback.

And yet as if it's magic, I've been harassed more often by your debt collectors.

Are you just leaving the debt with your debt collectors despite knowing that you've wronged me, yet I'm liable for this? They are calling my cell just to hang up just so they can contact my place of business, which is a blatant form of ************.

You guys are true disappointment!

Again, my cheque account has been debited WITHOUT my authorisation. You're just draining the money that was finally given back to me after wrongfully taking it from me.

More people need to see this thread to see what it's like when you're under the cartel of Standard Bank.

Out of the R 25 000.00 that was returned R 15 127.04 has already been taken out towards the RCP loan that you guys are apparently still investigating! This is absurd that you can do this to people. I've been ruined, and yet you guys continue to beat a dead horse.

Yet you don't address at all the fact that money was taken out of my account without my permission.

You'll excuse me if I don't believe a word that's come from Standard Bank in this thread.

More than a month and still nothing. I guess you'll take all the money that you've previously ****** from my account WITHOUT MY PERMISSION before sending your threats of non-payment.

Standard Bank - the most ******* bank in the world.

Guys, this is not an inconvenience. This is a broken life. Stop trivializing the terrible thing you've done.

This isn't a double debit or a missed statement. You blocked my account after a bogus ***** investigation, taken my money, ruined my credit, and still have the damn audacity to send debt collectors for the bad credit I wouldn't of had if it wasn't for Standard Bank.

"Sorry for the inconvenience caused" - what a damn joke

"Please be on the lookout for our feedback" - I've been waiting for feedback from July 2022 ever since this first post

Wonder how you'll feel when a trusted establishment ruins your life. Will you also wait for feedback? Will you thank them for apologising for the "inconvenience" caused?

Looking forward to that

Almost 60 days with no feedback. Are you guys just hoping that I forget the terrible things you've done, or is it that you just don't care when you ruin people's lives?

It also seems that your "team" is looking into this matter with blindfolds on since they've been looking into it since 20 July 2022. Almost a year now that I've brought this up on HelloPeter, and even longer since I've queried this with Standard Bank.

Standard Banks dishonesty and lack of accountability is an absolute joke. You sit on your hands while my financial and credit situation just worsens.

Just here to remind everyone that I haven't had a response or correspondence from Standard Bank since 09 May 2023.

They've depleted the funds that were transferred back to me by debit order that wasn't authorised by me to pay a loan that they removed my access from.

It seems they're hoping I die before they resolve anything. It's pretty much the same thing anyway since they've ruined my life so much that I can't moving forward with my life. Buying property has become a dream that will never be attained.

If anyone reads this, please don't ever bank with Standard Bank. You're honestly better putting your money under your mattress than to trust these ********s with it.

That starred word isn't a curse by the way, its the equivalent of "*****"

Rogues, scoundrels, *******, people who do take part in ******* activities

Dear Standard Bank,

Stop wasting everyone's time. Approximately 2 weeks have gone pass and things are exactly the same.

This is not a threat, but when things like this happen to your family or friends, remember it was the karma that you've garnered by doing these horrible things to your customers.

I look forward to your next stupid automated response.

I've been on the lookout for feedback from your "team" since 22 June 2023.

Or perhaps your "team" is hoping this will blow over. I will always remind anyone who sees this, that Standard Bank has ****** me, and are basically forcing me to pay for their mistake. You've already taken the money that was put back into an inactive account through debit orders that I did not authorise (again, ****** from me).

I guess your response is going to be:

We sincerely apologize for not getting back to you sooner.

We will follow up with our team, please be on the look out for our feedback.

Or will it be this one:

Dear Jerome

Thank you for flagging this with our team. We have requested a follow-up on this matter and will contact you shortly to provide feedback.

Kindly await feedback from the team.

Maybe it will be something new. Who knows. All I know is Standard Bank ruins people's lives and don't care about it.

Those blocked words are R O B B E D and S T O L E N

You haven't been in touch for another 3 weeks now. Have you restored my credit? Given my money back? Anything to my benefit, or again, are you guys just waiting for me to give up?

You guys are absolutely disgusting. You treat your customers like dirt and expect them to be happy about it. Hopefully someone deals with your c r i m i n a l negligence and you go out of business so no way has to suffer to you guys again.

I take it you guys have done absolutely nothing regarding my situation?

Probably reeeeeaaaally busy finding more people to swindle

You've said this 5 times in slightly different ways, so excuse me if I don't believe anything you guys say.

If you guys worked as hard to investigate my issues as you spend wasting time with these silly responses, my issues may have already been resolved.

Could someone explain how the account that you sold to debt collectors now has it's limited increased? My RCP limit has somehow increased. It's funny that this is now happening after contacting the COMPLAINTS RESOLUTION department and contacting the OMBUDSMAN. Seems like I'm now being victimised for trying to right a wrong done by Standard Bank.

You guys are an absolute joke. Instead of trying to assist, it seems you're actively making things worse.

It's like whoever is in charge of these accounts is making sure it's getting worse, and the only resolution I'll receive is probably when I die