Standard Bank stole my money

I honestly do not understand why Standard Bank lacks so much competence. My VAF account is closed, I called in yesterday to make sure there wont be a debit order today, spoke to Thando who assured me the account is closed there won't be a debit order and even got an sms with a confirmation of case being closed, and guess what i wake up to? a debit order, wondering if I should take you guys to Speak out or Daily sun so people understand how bad this is, can someone return my money please, and that better be in LESS than 7days, I am so tired of this!!!