hH
hestervermeulen H
1 reviews | Active since May 2016
28 Jun 2022, 14:24
Standard bank STOLE MY MONEY !!!
Standard Bank received two payments from me on the 2nd of June. Since then i have problems with them contactiing me said i havent paid. For almost a month now on a daily basis, i provide proof via email, and also going into the branch. The nearest branch to me is 13km. So i have to travel a distance to proof . Standard bank has all the proof but doesnt correct my account. I spend hours and lots of money on phone calls and end up being cut off. Come on Standard bank!!! You have my email and cell no on Helo Peter. Contact me and sort this. You promised in previous Helo Peter you will sort this with head office but EMPTY PROMISES is all I get!!!!!!
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Replies (2)
Standard Bank's replyOfficial
28 Jun 2022, 14:40Good day Hester
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We will follow up with our team and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
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This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We will follow up with our team and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Jun 2022, 14:40
Official
Good day Hester
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We will follow up with our team and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We will follow up with our team and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
01 Jul 2022, 14:35Good day Hester
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jul 2022, 14:35
Official
Good day Hester
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***