EM
Elrinda M

1 reviews | Active since Jul 2021

19 Jul 2021, 18:09

Standard Bank Stole My Life - I Paid For It

I have been with Standard Bank for 16 dedicated long years. Never had a bad thing to say about my experience with them even though everyone around me was complaining about how expensive their services are, I stayed because I trusted them. Things took a dramatic plunge since last year March 2020. I became the victim of online ***** immediately after being offered an increase on my credit card. Ironically the amount (R30 000) which I was granted increase, got ****** (transferred in several transactions to a few, but repetitive, accounts) the very same month. Sadly I only noticed this a few weeks later due to the nonstop calls for debt collection on all of my accounts. I printed statements and noticed that my debit orders would go off, I would receive the notification....then, my debit order would be placed back into my account and transferred to other accounts, without any message notification?????? I immediately phoned Standard Bank ***** department and the lady who assisted at the time told me that its a very complicated scenario and that I wouldn't have even know if I didn't print statements. I opened a case at the Police station and awaited my long slow, agonizing wait. I had so much faith in Standard Bank. I really believed that they would put my life back onto track, clearly seeing that I had been ****** over a period of 6 months (back then) even while lying critically ill, with Covid, in hospital. I am a single mother of two, my whole world crumbled on me and I almost died, ended up in hospital for nervous breakdowns after being critically ill with covid for 7 weeks, in hospital on ventilation, survived by God's grace....only to start my battle with the mess that Standard Bank had brought over my life. I lost my house, I am still left with outstanding debts to this day. I had taken out a loan with Standard Bank for R15 000 to try cover some at the time (its been a year of paying almost R600 a month and I still owe R14800) To date it is almost R145 000 that Standard Bank "lost" or "let slip". I received an email from Standard Bank confirming that my account had been hacked but that the money had been transferred into a Nedbank account and that Nedbank refused to refund it as it had already been spent?????? Three weeks ago I called in for another claim of ***** (I couldn't close my bank account as I had so much credit card debt and no credit rating to ask anyone else for help) for the amount of almost R26 000. I received a message saying my claim had been resolved and money would reflect in my account within 3 business days. Got my new card, hopeful again, went to the atm to withdraw money for bread.....-R1736 in my account. I ask you how HOW could this be???????? I will never stop telling people how sly Standard Bank is and that every sent paid for their services to "protect" and "grow" your money is a ****

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Replies (1)
Standard Bank
Standard Bank's reply20 Jul 2021, 01:46
Official
Hello Elrinda Morelli
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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