STANDARD BANK STINKING CUSTOMER SERVICE

Service at Standard Bank is putrid. I app**** for a Revolving Credit Plan and Credit card on Wednesday 21/11/18. When I left the bank I was told that the application was approved pending employment verification, mind you I had even signed all necessary documentation. On the same day someone came from the Standard bank to my place of employment and verification was complete. I was told that once my employment was verified the money would be in my account and I will be called when my credit card is ready. I have not received any communication from the Standard Bank since they came to my work. I don't know what is going on with my application, if it is still approved or if it has been declined. Also I have emailed the support team and am yet to receive a response. On the automatic response to my email, there is a number for general enquiries ( ********** 000) this number is available from 7:30 to 21:00. My wife called this number on my behalf, and they were unable to give her any information, which is understandable with rate of ***** these days. She asked about operating hours and she was told they close at 16:00, so this means that the information in the automatic response is misleading. I took time off work to go and apply for this loan as it is urgently needed for my son's hearing aid but I have been left in the dark about the status of my application. I went into my branch where I have been doing my banking for years thinking the process would be quicker but here I am still waiting. Does this mean I have to go to the branch again just to find out what's going on?