Standard Bank still useless

My previous complaint on the site was 2 weeks ago, i am still waiting for feedback. Thabisile called me and promised to sort out my query. Last week i emailed her to ask her the status of the complaint, she never responded. I emailed her twice last week and once today. What is wrong with the people that work for this bank, they give standard bank such a bad name. How difficult is it to help somebody. Gone are the days where you would expect to get good service. Absolutely pathetic. As usual, somebody will respond to this complaint but not do anything about it. Ridiculous