Standard Bank - Still Not Responding to a R15 000 Loss Since a Year Ago

Terrible terrible terrible customer service from such a large organization.

The only update I have on the madness is that I was promised that there would be communication in private email from some Customer Resolution Center Agent. My concern is that he has ignored my messages for a whole year ever since then.

My previous complaint went as follows: -- My nurse mother was completely neglected by STD Banks investigations department after being ****med due to an evidently hacked ATM at some shopping center, subsequently loosing R15 000 instantly. Standard Banks ATM was apparently blanked out with her card already inside when this ******* intervened and wiped right past limits.

With Standard Banks hacked ATM OS system being the main cause of the confusion, you would expect that they would take some kind of responsibility to atleast investigate and get her side of the story in writing. Instead they made conclusions and barely informed this almost pensioner on what the process entails. Shes had to keep following up on a matter they are clearly not interested on even pretending they followed through on.

They claim to have been investigating (long after the stipulated time frame) but never even requested a statement from her side. In the end, after constant delays and phone holds, they claim they cant assist.

This for me is outrageous considering the kit care and intricate detail FNB took to at least seem like they care for significantly smaller amounts of loss. They managed to display a great sense of responsibility even though the cause could never be linked to their system. In Standard Banks case, it can be linked to their failed system but they dont actually give a damn.

At this point I would really like to know what her rights are, this is totally unacceptable, she deserved better treatment for such a long term client.

At this point, I have accepted standard treatment from Standard Bank & nothing more. I am dealing with a highly negligent & unprofessional organization. This is a challenge to me because I cannot believe I am having to go through such treatment and I form part of the outspoken generation. How many of our retired and working class veterans have had to accept such cold treatment after decades of making Standard Bank shareholders more wealthy with their hard earned money. By no means am I blaming them for crime, but they have to account for their failed system, otherwise, how do they go about making improvements? Indeed R15 000 may be a mere drop in the ocean for such a massive company, but to our community elders, its a means of sustaining massive family units.

This standard bank representatives details who promised to contact her since last year, goes as follows: Colin Kriel Customer Resolution Centre Consumer & High Net Worth SA

If STANDARD BANK really understands damage control from appalling service, they need to stop sending me generic messages of shallow & insincere regards and address the people who are responsible for this negligence.