Standard Bank- Still Not Moving Me Forward

On the 7th of July I wrote a review regarding an unaccounted for balance which I paid for the bond account of my late mother, S.G. Ntuli, among a myriad of other concerns. I received a copy-and-paste email from Standard Bank's Complaint Resolution Centre that my matter will be attended to, however I am convinced that it is not receiving priority. On Friday (20 July) I followed up at a Standard Bank branch regarding my query- still nothing has been done to resolve my query in the past seventeen days since my first review. I may as well have not written a review. I should not have emailed the aforementioned division the account concerned as N. Jardine requested in the copy-and-paste response on this platform. I once more wasted my time calling for a resolution to this query as I was told by a consultant on the phone that the bond account in question is "closed" (no idea what that means). I was assured that I would be called back on the same day (Friday, 20 July) but as I have experienced before with this bank, that commitment was not followed through. I have lost count of the number of times I have called division after division, and given out my email address and phone number to division after division, within Standard Bank. On a day such as this, when I should be enjoying my birthday, I have to be attempting once more to get relief in this long-standing query. I have lost all hope and faith in Standard Bank. If by close of business on Thursday, 26 July, I have not received an update from Standard Bank on this query and the concerns I raised on 7 July, I will concurrently seek relief from two avenues: the consumer television programme "Speak Out" and I will write to the Ombudsman for Banking Services (OBS). Please be advised that I will not be available to receive calls the whole day tomorrow (25 July), however I will be available to take calls from Thursday (26 July) once more.